Description
xAdd robust and aromatic flavour to any dish and use as a table condiment.
Shipping & Return
xSHIPPING
We can ship to virtually any address in South Africa. Note that there are restrictions on some products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, sealed and unused, and in its original packaging.
To start a return, you can contact us at hello@truffleandthyme.co.za. Please note that returns will need to be sent to the following address:
261 Lois Avenue, Pretoria, EC, 0081, South Africa
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not South Africa, shipping your goods may take longer than expected.
You can always contact us for any return questions at hello@truffleandthyme.co.za.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalizeitems), and personal care goods (such as beauty products).
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll need to supply us banking details in order to process the refund, this will be done within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@truffleandthyme.co.za.
