Description
xBeans from Abroad
Every aromatic Pierre Lotti coffee bean has been imported from various coffee counties wich fall within the 'bean belt'. Arabica coffee is cultivated in Latin America, Southeast Asia, and Africa and is by far the most popular variety because of its smooth taste and aromatic qualities. Basically, coffee berries are picked, processed, and then they're dried. The seeds are then roasted at temperatures around 200°C(392°F), during which the sugars in the bean caramelize, the bean changes colour, and the true flavour of the delicious drink we call coffee develops.
100% Pierre Blends
Indulge in the 100% pure pleasure of the smouldering full-bodied aroma, extracted from the finest quality beans from around the world, to create the perfect cup of arabica coffee.
Every 100% Pierre Coffee pack is fitted with an ingenious one-way valve to seal in and preserve the quality, aroma and freshness of our product. This packaging innovation prevents the freshness of our product. The packaging innovation prevents our freshly roasted ground coffee being exposed to oxygen, which can dilute the flavour intensity of the product. So you can enjoy the supreme freshness in every cup of 100% Pierre Filter Coffee.
Shipping & Return
xSHIPPING
We can ship to virtually any address in South Africa. Note that there are restrictions on some products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, sealed and unused, and in its original packaging.
To start a return, you can contact us at hello@truffleandthyme.co.za. Please note that returns will need to be sent to the following address:
261 Lois Avenue, Pretoria, EC, 0081, South Africa
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not South Africa, shipping your goods may take longer than expected.
You can always contact us for any return questions at hello@truffleandthyme.co.za.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalizeitems), and personal care goods (such as beauty products).
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll need to supply us banking details in order to process the refund, this will be done within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@truffleandthyme.co.za.
